Colin dreams of becoming a bestselling writer, but life gets in the way…
Depressed Colin Watkins (Mel Smith) works for the British Rail Passenger Relations Office, otherwise known as the complaints department. He doesn’t like his job much and has dreams of becoming a full-time writer, toiling late into the night trying to realise his ambitions. Distracting him are his girlfriend Jenny, best friend Des, and the obnoxiously happy couple Richard and Sarah.
He takes a step towards achieving his ambition when one of his short stories is accepted for publication in “The Langley Book of Horror”.
In Series 2, a famous film producer offers Colin the chance of adapting his short story for a film. Colin jumps at the opportunity but disruptions in various guises continue to derail him, and keep him tied to the desk job.