Simply Media is committed to protecting your personal information when communicating with you about mutual business opportunities, distribution, product sales or if you are using our websites or direct mail services.

We may from time to time collect and use different information depending on the nature of your business and communications with us, and this Privacy Policy explains who we are, how we collect and use your personal information, and how we use that information.

At Simply Media we respect your individual rights and this Privacy Notice explains how you can exercise your personal rights, and if you have any queries or concerns please contact us using the contact details provided in this notice and on our website.

Please note that our services may contain links to our partners and other third party websites – These websites will have their own privacy policies and Simply Media are not responsible for the privacy practices of any third party websites, so your use of such websites is done so at your own risk, and we ask you to review their policies.


Who We Are

Simply Media TV Limited is a UK leading distributor and content owner of quality home entertainment across TV, film and special interest DVDs and audio. We are also a major rights holder and have a catalogue of titles covering all genres. We also provide a wide range of services including sales, marketing and distribution for all genres across Audio & DVD to all high street, mail-order & online retailers.


The types of information we may collect about you

When you register interest with us or sign up to our services, such as our website, newsletters, trade sales enquiries, PR and marketing services, enter competitions, or buy products or other services we may ask for personal information about you. This can include information such as your name, e-mail address, postal address and contact telephone numbers.


What types of information do we collect from you and why

Information you give to us:

When you contact us, register an interest, set up an account, sign-up for our newsletters or purchase something as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and telephone number. This includes information provided at the time of registering to use our website, subscribing to any of our services, posting material, filling in a survey or requesting further services. We may also ask you for information when you enter a competition or promotion and when you report a problem with our services.

Information about your use of our websites:

We may collect your IP address and use cookies on our websites. Simply Media would like to provide a good customer experience on the website and here’s an example of how cookies can allow this to happen:

Content: Show you relevant content such as product recommends depending on your browser and buyer behaviour.

User Behaviour: Coremetrics analytics to track website visits and clicks for pages visited with transaction volume. This allows us to see how our customers like to use our website and which pages or functions they prefer, this allows us to continually improve our service.

Third Party: Selected partner cookies which track where the users visit originated from. This allows us to see where their visit originated from, especially advertising on partner sites, present appropriate offers and helps prevent fraud and detect spammers.

Information we collect automatically about you and the device you are using:

We may collect information about the device you use to access our website, including where available, the device’s unique identifiers, operating system, browser type and mobile network information – this is used for the purpose of internal analytics, system administration and to report statistical information for the purpose of advertisers. Collecting this information enables us to gain more understanding about the visitors who come to our Website, and what content on our Website is of interest to them.

Information about your purchases:

If you purchase any products from our website, through our trade sales or via our mail order catalogue, we will record all of the details of your transaction, and this information will be held for financial audit purposes. We will use your personal or company billing address and telephone details for the purpose of the fulfilment and delivery of your order. We will use your email address, postal address and telephone number for the purpose of order fulfilment, customer services and ongoing communications.


How we look after your information

The information that we collect from you is stored on servers based within the UK. Your personal or business information will be processed by our staff and associated processors as necessary to fulfil an order, process payment details or provide you with other customer services.

We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Some of the specific measures we use include: regularly assessing all our systems security measures and protocols to ensure data is kept as securely as possible; using SSL to encrypt all data while in transit and encrypting data at rest as much as possible; monitor and regular scan all systems to identify any possible breach as quickly as possible.

We will hold your information on our systems for as long as is necessary for the relevant service, or as long as is set out in any relevant contract you hold with us. If you choose to change your preferences and wish opt-out of receiving communications from us, your record will stay on the system, unless you execute your right to be forgotten, whereby we will delete your record or anonymise it.


How Simply Media use your information

We will use your information for a number of purposes including the following:

  • To fulfil orders placed via Simply Media, through trade sales or by phone, email, post or via the website
  • To send you special offers and promotions about the service you are using or have signed up to receive by email, post or telephone
  • To ensure we keep our records completely up to date
  • To keep you informed of all new release and promotional pricing
  • To communicate with you about SMTV press releases
  • To meet product orders, requests for services or information
  • To obtain and share information about all product detail
  • To process payments and any other requests you make of us
  • To communicate about stock and warehouse fulfilment
  • To provide sales reporting in line with contractual obligations
  • To provide information and support for all PR, marketing and distribution services
  • To contact you for reasons related to products purchased or services you have signed up to receive
  • We may use your IP address to identify your location and user preferences for the purpose of internal analytics
  • To communicate with you about any changes to our service
  • To contact you about contribution you may have made to our products, content or websites
  • To personalise or improve the way our content and advertising is delivered to you, and that it is relevant to you
  • To manage our competitions and contact winners and arrange delivery of related prizes
  • To analyse and improve the services we offer
  • To invite you to participate in surveys about our services (your participation is entirely voluntary)
  • To enable other people or businesses to provide services on our behalf
  • To provide ongoing customer services and resolve any complaints


Who Simply Media share your information with

We will only disclose your information to third parties (including Simply Media group companies, order fulfilment partners and other trusted companies) with your consent or where we need to do so in order to provide a service you have requested, or to improve the service and advertising that you receive (on both our websites and within our direct mail catalogues).

The data controller of your personal information is Simply Media TV Limited which is registered with the Information Commissioner’s Office with registration number Z9682900.

We use data processors who we share relevant information with, such as your name, address, email, telephone number or payment details – this is used solely to enable us to process transactions and to fulfil customer orders, and we will only do so with your prior consent.

We ensure that all relevant safeguards are in place to ensure that any third parties with whom we share your information, process this under the guidance of our own privacy policies. We also require that any third party does not use your information for their own business purposes, unless you have already explicitly consented to this.

We may also disclose your information to third parties when the disclosure is required or permitted by law.


Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so. This allows us to provide you with a service you have requested, or to comply with applicable legal, tax or accounting requirements.

Once we no longer have any ongoing legitimate business requirement to process your personal information, we will either delete or anonymise it or, if for any reason this is not possible, then we will securely store your personal information until full deletion is possible.


Your data protection rights and further information

You have the right to request a copy of the information we hold about you and to have any inaccuracies corrected. We will use reasonable efforts to supply, correct or delete personal information about you on our files.

If you wish to access, correct or update any of the personal information we hold you can do so by contacting our Customer Services using the details provided under our ‘Contact Us’ section of our website /contact-us/

If you choose at any time that you wish to opt-out of our trade sales or marketing communications, you can exercise this right by replying to any email and marking your subject line as ‘unsubscribe’

You are entitled to withdraw your consent for us to hold your personal information at any time. Withdrawing your consent will not affect the lawfulness of any processing Simply Media conducted prior to your withdrawal.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

If you have any questions or comments about this privacy policy, please contact:

Data Protection Officer, Simply Media, 4th Floor, 57 Margaret Street, London, W1W 8SJ, United Kingdom.

Tel. 0203 651 5152

The data controller of your personal information is Simply Media TV Limited which is registered with the Information Commissioner’s Office with registration number Z9682900.


Updates to our Privacy Policy

We reserve the right to update our privacy policy from time to time, so please review it frequently.

We may need to change our policy in response to changing legal, technical or internal business developments.

Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances. For any material Privacy Notice changes we will obtain your consent where this is required due to any change in data protection laws.

To be informed of any changes made please refer to the date that our Privacy Policy was last updated.

Last updated: 23rd May 2018